Shipping, Delivery & Returns Policy

AJ Claire Studio LLC
Last updated: November 7, 2026

Shipping Information

All original artwork is carefully packaged to ensure it arrives safely. Shipping is available within the United States, with costs quoted individually based on artwork size, destination, and packaging requirements.

Shipping arrangements and costs will be confirmed before your purchase is finalized. Larger paintings may require specialized packaging or freight services.

Once your artwork ships, you will receive a confirmation email with tracking information when available. Signature confirmation may be requested before shipment.

Shipping timelines vary depending on the artwork and destination. Estimated shipping dates will be communicated before purchase. Orders are not shipped on weekends or nationally observed U.S. holidays.

If no shipping timeframe is specified, artwork will ship within 30 days of purchase. If a delay occurs, you will be notified and offered the option to approve a revised shipping date or cancel for a full refund.

Local Delivery & Pickup

Complimentary local delivery is available for original artwork purchases of $1,500 or more within eligible Phoenix metropolitan area ZIP codes.

Local pickup is available at no charge by appointment.

Delivery and pickup arrangements must be scheduled in advance. Installation services are available only when expressly included or separately arranged.

Returns & Order Issues

All original artwork sales are final. Returns or exchanges for changes of mind, decorating preferences, or sizing decisions are not accepted.

Please contact us before purchasing if you would like additional photographs, measurements, or assistance determining whether a painting is right for your space.

If your artwork arrives damaged, you receive an incorrect item, or the artwork materially differs from its description, please contact us promptly through our website, ideally within 48 hours of delivery.

Include your order details and photographs of the artwork and packaging. Please retain all original packaging while we investigate and arrange an appropriate resolution.

We want you to feel confident in your purchase and are happy to address questions or concerns.

Artwork is photographed as accurately as possible, but colors and textures may appear differently depending on screen settings and lighting conditions.

This policy does not limit any rights or remedies available under applicable consumer protection laws.

Custom Artwork & Commissions

Shipping, delivery, payment, and cancellation terms for commissioned artwork and mural projects are established separately in the individual project agreement.

Questions?

For questions about shipping, delivery, or an existing order, please contact us through the contact page at ajclaire.com.